Draft – pending solicitor review. This document has not yet been reviewed by a solicitor and may change before launch.

Terms for Pros

Last updated: 16 October 2026

These terms form the contract between Clearing Agent Ltd and the business that creates a pro profile on Pros Near Me (“you”). By creating a profile or subscribing to a plan you accept them. If you are looking for a pro, see the Terms for Customers.

1. Who we are

Pros Near Me is a trading name of Clearing Agent Ltd, registered in England & Wales (Company No. 11074965), registered office 47 Sperling Road, London N17 6UQ (“we”, “us”). Contact: info@prosnearme.co.uk.

2. Who can join

Pros Near Me is for businesses – companies, partnerships and sole traders acting in the course of their trade or profession. You are not a consumer when you use it. The person who signs up must be authorised to bind the business. One profile per business.

3. Your profile

• Everything on your profile must be true, up to date and not misleading, including your business name, contact details, services, coverage area and years trading.
• You give us a non-exclusive, royalty-free licence to display and publish your profile content on our service and in marketing for it. You confirm you have the right to use that content.
• Keep your sign-in secure. You are responsible for activity on your account.

4. Verification

• Before your profile goes live, you must upload the documents we require for each service you offer and we must approve them. We may check public registers and ask for more information.
• You must tell us promptly if a document expires, is withdrawn or changes, or if a regulator or professional body takes action against you.
• A verified badge shows only that we checked a document or register entry at a point in time. You must not describe it as an endorsement or guarantee by us.

5. Plans, prices and payment

• Current plans: Starter £19/month and Pro £39/month. Featured listings: £25/month per service and area. Prices exclude VAT where applicable. The Pricing page shows what each plan includes.
• Plans and Featured listings are subscriptions billed monthly in advance through our payment provider, Stripe, and renew automatically each month until cancelled.
• Your profile is visible to customers only while it is verified and your plan is active.
• If a payment fails, we may pause your profile until it is paid.
• An upgrade takes effect immediately and Stripe charges the price difference for the rest of that billing month. A downgrade also takes effect immediately; Stripe keeps the unused price difference as account credit and applies it to a later invoice. You must reduce your profile to the lower plan’s service and radius limits before downgrading.
• We may change our prices by giving you at least 30 days’ notice by e-mail. The new price applies from your next billing date after the notice period. If you don’t agree, you can cancel before then.

6. Founding Member offer

The first 500 businesses to subscribe receive their first 3 months free. After the free period the subscription continues at the normal monthly price unless you cancel before the free period ends. The offer is limited to one per business and we may withdraw it for new subscribers at any time.

7. Cancelling

• You can cancel your plan or any Featured listing at any time from your account. Cancellation takes effect at the end of that subscription’s current billing month; you won’t be charged again.
• If you cancel your main plan, we also schedule every Featured listing to end at its current billing month. A Featured listing can therefore end before the main plan, but it will never renew after the main plan cancellation.
• We don’t refund part-months, except where the law requires it or where these terms say otherwise.
• A Featured listing only appears while you also have an active plan.

8. Job alerts and customer information

• We don’t guarantee any number of jobs, enquiries or results.
• We choose which pros receive a job using these main parameters: the service requested, whether the customer’s postcode is inside your coverage area, your verification status, whether your plan is active, whether you have a Featured listing for that service and area, and your distance from the customer. Featured pros come first, then pros by distance. We send each job to up to 5 pros.
• You will see the customer’s job description, name and postcode area. Use that information only to decide whether to respond to that job. When a customer contacts you, you become responsible for their personal data under data protection law. Don’t use it for marketing without their consent and don’t share it.

9. Your work and your customers

Your contracts with customers are between you and them; we are not a party. You are responsible for your quotes, work, conduct, insurance, licences, health and safety, tax and for complying with consumer law – including giving customers the information and cancellation rights required by the Consumer Contracts Regulations 2013.

10. Reviews

You must follow our Review Policy. In particular, you must not write or commission fake reviews, offer any incentive for a review, or pressure a customer to change or remove one. These practices are banned under the Digital Markets, Competition and Consumers Act 2024.

11. Suspension and termination

We may suspend or remove your profile, or end these terms, if:

• you give false or misleading information, or your verification lapses or is withdrawn;
• we receive serious complaints about you that we reasonably consider substantiated;
• you manipulate reviews, misuse customer information or break the law;
• your payments fail; or
• you otherwise seriously or repeatedly break these terms.

We will tell you the reason and, unless the matter is serious or we are legally prevented, give you an opportunity to respond before we act. If we end these terms without any fault on your part, we will refund any fees you have paid for the period after termination. You can end these terms at any time by cancelling your plan and asking us to delete your profile.

12. Our liability

• Our total liability to you in any 12-month period is limited to the fees you paid us in that period.
• We are not liable for loss of profit, revenue, business, goodwill or opportunity, or for any indirect or consequential loss.
• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

13. Changes to these terms

We may update these terms. For changes that affect you materially we will give you at least 30 days’ notice by e-mail, unless a change is required by law or to deal with an unforeseen risk. If you don’t agree, you may cancel before the change takes effect.

14. Complaints

If you’re unhappy with how we’ve treated you, including a suspension, e-mail us. We handle complaints from pros under our Complaints Procedure.

15. Data protection

We process your personal data as described in our Privacy Notice.

16. Law and courts

These terms and any dispute about them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.