Is Pros Near Me free for customers?
Yes. Searching, posting a job and contacting pros costs nothing, and you don’t need an account. You pay the pro you choose directly for the work you agree with them. We never add a fee or take a commission on your job.
How do you decide which pros I’m matched with?
When you post a job, we look for pros who offer that service, have passed our checks, have an active subscription and whose own coverage area includes your postcode. We send your job to up to 5 of them.
Featured pros for your area are shown first. Featured is a paid placement and is always labelled. After that, pros are ordered by distance.
What does “verified” mean?
It means we checked the document or register entry named on the profile – for example public liability insurance, Gas Safe or SRA registration – at the time shown. It is not a guarantee of the quality of anyone’s work, and documents can lapse. For important jobs, check the register yourself and ask for proof of insurance.
Will pros see my e-mail address or phone number?
No. Matched pros see your job description, the name you gave and your postcode area. Your e-mail address and phone number stay private. When pros say they’re interested, we e-mail you a private link with their details and you decide who to contact.
Do I have to hire anyone?
No. There’s no obligation. You can contact as many or as few of the interested pros as you like, or none at all.
What if nobody covers my area or no one replies?
We’re a new service, so some areas and trades have few pros so far. If no pros are matched or none reply, your private job page will show that. You’re free to look elsewhere at any time.
Who is responsible for the work?
The pro you hire. Your contract for the work is directly with them, not with us. Under the Consumer Rights Act 2015 a trader must carry out a service with reasonable care and skill, and any dispute about the work is between you and the trader.
We strongly recommend getting a written quote with the price, scope and timescale before work starts.
How do I pay the pro?
You pay the pro directly, using whatever method you agree with them. We never collect money for a job. Be wary of anyone asking for full payment upfront, and never pay by bank transfer to an account in a different name without checking.
How do reviews work?
Only customers we matched with a pro can leave a review, and only for the pro they told us they chose – one review per job. We don’t let pros pay to remove reviews and we don’t offer rewards for leaving them. Read our Review Policy for the full rules.
Can I change or remove my job, or delete my data?
E-mail info@prosnearme.co.uk from the address you used and we’ll close your job or delete your details. You also have other rights over your data – see our Privacy Notice.
How do you use my personal data?
Only to run the service: to match your job with local pros, to send you the replies and to manage reviews. We don’t sell your data and we don’t use advertising or tracking cookies. Full details are in our Privacy Notice.
How do I complain?
If the problem is with the work, raise it with the pro first, in writing. If that doesn’t solve it, many trades have a professional body you can complain to (for example Gas Safe, NICEIC, the SRA or ICAEW). Tell us too: we may suspend pros who receive serious, substantiated complaints.
If your complaint is about our service, follow our Complaints Procedure.
What is Pros Near Me not responsible for?
We introduce you to independent businesses; we don’t employ them or supervise their work. We are not responsible for the quality, price, safety, timing or outcome of any work, for damage or loss caused by a pro, or for any payment you make to a pro.
We are not an emergency service. If you smell gas, call the National Gas Emergency Service on 0800 111 999. In any other emergency, call 999.
Related: Terms for Customers · Privacy Notice · Review Policy · Complaints Procedure